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How easywin Protects Your Personal Data

At easywin, your personal data belongs to you — we collect only what we need to operate your account, process transactions through Touch 'n Go, GrabPay, Boost dan…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX transaction privacyYour right to access and correct dataRetention periods clearly statedContact us to remove your data
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easywin How easywin Protects Your Personal Data
HUBUNGI KAMI SEKARANG

Reach Us About Any Privacy Matter

If you have questions about how your personal data is handled, want to request a copy of the data we hold, or wish to ask us to correct or delete specific records, our team is available around the clock. Reach us through any of the channels below and we aim to respond within 48 hours. For players in Shah Alam and across Malaysia, all privacy requests are handled in English and Bahasa Malaysia.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our privacy team is on hand 24 hours a day, seven days a week, to handle data access and correction requests promptly.

Email Support

Send your privacy request to our dedicated data protection address. Include your registered email and the nature of your request so we can locate your records and respond within 48 hours.

Help Centre

Our Help Centre contains step-by-step explanations of your data rights, how to download your account history, and how to submit a formal data-correction or deletion request without needing to call.

AMALAN KESELAMATAN DATA

How We Manage, Secure and Retain Your Data

easywin applies specific technical and procedural controls at every point where your data is stored or transmitted.

Encrypted Storage

All personal data is stored using AES-256 encryption at rest. Payment references tied to Touch 'n Go, GrabPay, Boost dan FPX are tokenised so raw account numbers are never written to our database directly.

Cookie Policy

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand page performance. You can manage your cookie preferences from the settings panel in your account at any time.

Account Security

Two-factor authentication is available on every account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert to your registered address within seconds.

Data Retention

We keep account and transaction records for the period required under Malaysian financial regulation. Once that period expires, records are permanently deleted from live servers and backup archives on a rolling schedule.

Third-Party Sharing

Data is shared only with payment processors and fraud-prevention partners necessary to operate your account. Every third party we work with is bound by a data-processing agreement that mirrors the protections in this policy.

Your Correction Rights

You can request a full copy of the data we hold, ask us to correct inaccurate records, or request deletion of data that is no longer required. Submit requests via live chat or email and we will confirm receipt within one business day.

Your Privacy Questions, Answered Clearly

The questions below cover the data rights and privacy situations our account holders ask about most often. If your question is not here, contact us directly and we will provide a written response within 48 hours.

We collect your name, email address, phone number and the payment references generated by Touch 'n Go, GrabPay, Boost dan FPX when you deposit or withdraw. Device and session data is also logged to protect account security.

Yes. Submit a data-access request via live chat or email. We will compile and send a structured copy of your personal records — account details, transaction logs and session history — within 30 days of receiving your request.

Contact our support team with the specific field you believe is incorrect and the correct value. We will verify your identity, update the record and confirm the change to your registered email address within five business days.

No. We do not sell, rent or trade your personal data. We share data only with payment processors and fraud-detection partners who are contractually required to protect it under the same standards we apply internally.

We retain transaction records for the period required under applicable Malaysian financial law. After that retention period lapses, data is permanently deleted from both live systems and backup archives on a scheduled basis.

Strictly necessary cookies keep your session running and cannot be disabled. Optional analytics cookies can be turned off at any time from the cookie preferences panel in your account settings without affecting core account functions.

Reach our data protection team via live chat or the dedicated privacy email address listed in the Help Centre. If you remain unsatisfied after our response, you may escalate the matter to the relevant Malaysian regulatory authority.

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